Privacy Policy
Last updated: October 18, 2026
Convey is a product of Bash Squad LLC ("we," "us," or "our"). This policy covers this website, the Convey app at app.useconvey.app, and the texts and schedule pages Convey sends to a business's staff. Convey is currently in a controlled pilot.
1. What we collect
- Waitlist: your email address, and the restaurant name and team size if you give them. We also store the IP address and browser type the form was sent from, to stop abuse.
- Manager accounts: your email address (we sign you in with an emailed link and never ask for a password), your business name, timezone, opening hours, roles and staffing needs, sign-in sessions, and your plan and billing status. If you add a phone number for alerts, we store it and whether you've verified it.
- Employee details a manager enters: name, mobile number, role, weekly hour limits, preferred language, availability rules and shifts.
- What employees send us: the texts they send to Convey (including START, STOP and replies to shift offers), days they mark as unavailable, their language choice, and whether they've opened and reviewed a published schedule. Schedule pages use a cookie to remember a phone that has already been verified with a code.
- Message records: the texts we send and receive, when each employee opted in or out and the wording they agreed to, and delivery status reported by our SMS provider.
- Browser notifications: if a manager turns them on, the push subscription their browser gives us.
- Error reports: technical details when something breaks, which we set up to leave out message text and contact details.
- Website visits: page-view counts from Cloudflare Web Analytics, which doesn't use cookies.
2. How we use it
- To let managers build, publish and change schedules, and show staff their published shifts.
- To send texts to staff who opted in: schedule updates, shift reminders and coverage offers.
- To produce AI-assisted drafts and coverage suggestions, and to understand texts staff send us. A manager reviews drafts before anything is published.
- To send sign-in links and account emails, and to contact waitlist members about pilot access.
- To keep the service secure, fix problems, answer support requests and handle billing.
- To meet legal obligations and enforce our terms.
We don't sell personal information, and we don't use it to train our own AI models.
3. Who processes it for us
We share information with these service providers so they can run parts of Convey for us. Each handles it under its own terms and privacy policy.
- Railway: hosts the Convey app and its databases, which hold everything in section 1 except the waitlist.
- Twilio: our SMS provider. It delivers texts to and from Convey on our behalf, so it receives employee and manager phone numbers and the content of each message.
- Anthropic and Groq (AI providers): receive employee names, roles, availability, hour limits, schedule details and the words of texts employees send, so they can draft schedules, order coverage offers and understand replies. Messages and notes may include personal information entered by you or your staff.
- Resend: sends sign-in links, account emails and waitlist emails, so it receives recipient email addresses and the message content.
- Cloudflare: hosts this website, stores waitlist signups and provides page-view analytics.
- Polar: processes subscription payments when paid billing is available. Card details go to Polar, not to us.
- Sentry: receives error reports.
- Browser push services (such as Apple, Google or Mozilla) deliver notifications a manager has turned on.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a sale or merger of our business.
4. Text messages and consent
A manager adding someone's phone number doesn't sign them up for texts, and Convey sends them nothing at that point. An employee opts in by texting START to their workplace's Convey number. We store when they did it and the exact disclosure they agreed to.
Texts cover schedules, shift reminders and coverage requests for that one business. Message frequency varies, and message and data rates may apply. Reply STOP (or ALTO) to stop and HELP (or AYUDA) for help. Texting is optional: staff can ask their manager for the schedule another way. Managers only get alert texts after verifying their phone with a code.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. When our SMS provider carries a text to or from Convey, as described in section 3, that is message delivery on our behalf, not sharing.
5. How long we keep it
We keep account, schedule and message data while the business's account is open, because managers and staff rely on that history. During the pilot we don't delete it on a fixed schedule. We keep waitlist entries until you ask us to remove them. Copies in backups can take extra time to expire after deletion.
6. Deleting data
To delete an account or a waitlist entry, or to get a copy of your data, email hello@useconvey.app. During the pilot we handle these requests by hand. Managers can deactivate an employee in the app, which stops texts to them, but deactivating doesn't erase their history. Employees can ask their manager or email us. We'll ask our providers to delete what they hold where their services allow it.
7. Security
Connections to Convey use HTTPS. Managers sign in with emailed links, staff schedule pages need a code sent to the employee's phone, and incoming texts are only accepted with a valid signature from our SMS provider. No system is perfectly secure, and we can't guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information.
- Object to or restrict some processing.
- Get a portable copy of your data.
To use any of these rights, email hello@useconvey.app.
9. Children's privacy
Convey is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child's information has been provided to us, please contact us and we will promptly delete it.
10. Changes to this policy
We may update this policy. We'll post the new version here and change the date at the top. For material changes, we'll also tell account holders by email or in the app.
11. Contact us
Questions about this policy or our data practices? Email hello@useconvey.app.